Mold Remediation Guarantee

Quick Summary of Your Guarantee

For clarity, here is what our guarantee means:

✔ Covers mold regrowth only in the areas we treated
✔ Includes free return visits for evaluation and corrective remediation
✔ Remains valid only when moisture sources are properly repaired
✔ Does not cover new leaks, flooding, or areas outside the original scope
✔ Applies to the original client and is not automatically transferable

This provides a clear and dependable framework for protecting your property after our service.
If you’d like a broader overview of what we do, you can visit our main page for mold remediation and water damage services in NYC to learn more about how we help homeowners and businesses.

What Our Guarantee Covers

Our 2-year guarantee applies exclusively to the remediation work completed by our licensed technicians. If mold regrowth occurs in the previously treated area, we will:

• return for inspection at no additional charge,
• identify the cause of the recurrence,
• perform corrective remediation related to our original scope,
• update all project documentation as needed.

Our goal is to ensure the treated space remains safe and properly restored.

Mold Inspection Guarantee

We also provide a 2-year guarantee on our Mold Inspection service.
If mold reappears in an area that was inspected and the issue falls within the moisture concerns identified in our report, we will:

• reassess the affected space,
• verify environmental conditions,
• provide updated recommendations for correction.

This ensures you always have accurate, reliable information to maintain healthy indoor air quality.

Conditions Required for the Guarantee to Remain Active

Mold remediation depends on proper moisture control.
Therefore, the guarantee remains valid only when the following conditions are met:

✔ Leaks, plumbing issues, or water intrusions are repaired promptly
✔ Humidity levels are maintained within recommended ranges
✔ The treated area remains accessible for follow-up inspections
✔ No alterations or damage are made to the treated areas by other contractors
✔ No additional unrelated water events occur after remediation

These requirements ensure that the environment is stable and suitable for long-term mold prevention.

What Is Not Covered by the Guarantee

To avoid misunderstandings, please review the exclusions below. Our guarantee does not cover:

• mold caused by new, ongoing, or unrepaired leaks
• mold growth outside the original remediation scope
• issues caused by tenant misuse, improper ventilation, or high humidity
• mold in areas not included in the original inspection or treatment
• problems resulting from subsequent renovations or structural changes
• conditions unrelated to our remediation plan

These items fall outside the scope of our guarantee because they introduce new environmental risks.

Limitations and Important Notes

• The guarantee applies exclusively to work we performed.
• Estimates may change if additional remediation is required beyond the original scope.
• Our guarantee is based on successful completion of remediation, rather than subjective expectations.
• The guarantee applies to the original client and is not transferable to new property owners unless otherwise agreed.

By clearly defining these limitations, we ensure fairness and transparency for every customer.

If Mold Returns — Here’s What to Do

If you notice mold regrowth in a previously treated area, please contact us as soon as possible.
We will:

1. schedule a prompt evaluation,
2. confirm environmental conditions,
3. determine whether the issue falls within your guarantee,
4. perform corrective work if applicable.

Prompt communication helps us resolve the situation quickly and efficiently.

Need Assistance? We’re Available 24/7

If you have questions about your guarantee or need support regarding moisture, mold, or indoor air quality, our licensed team is here to help at any time.

📞 (347) 203-7731  Crown Mold Specialists — Licensed • Certified • Insured